Frequently Asked Questions
Everything you need to know about shopping with Kokoro Japan.
Where does Kokoro Japan ship from?
All orders are processed and shipped directly from our warehouse in Japan to ensure authentic quality and freshness.
How long will it take to receive my order?
Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 3-5 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What is your return policy?
We accept returns on unopened and unused items within 30 days of delivery. Please contact our support team to initiate a return authorization.
Are the products authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers within Japan to guarantee 100% authenticity.